Agent FAQ's
Common questions from people thinking about joining. Can't find your answer? Call us on 0333 444 1850.
From our past experience we expect it to take 2-4 weeks to send you regular bookings. This varies by area. We aim for 10-30 bookings per month. Some agents earn around £100/wk; those in busier areas earn £200-£400 per week.
Please note: We cannot guarantee bookings in every instance - there is a risk we cannot find customers in your area. However, we do everything we can to prevent this and may broaden your area to capture more potential customers.
No. A good household iron is fine to start. As you grow, a steam generator iron is advisable. Professional equipment is available at theironingequipmentcompany.co.uk.
Yes - videos, written resources and guides. You can also complete an ironing diploma course here.
The rate is £7.00/kg (or £6.50/kg for new customers). Let the customer know the weight, cost and return time before taking the ironing. Update the booking in the AgentZone - failure to do so will delay or prevent your payment.
No. You can source these in small quantities from eBay and Amazon.
No. You take payment via the AgentArea - no card reader required. The transaction charge is included in our 15% commission. Payments are credited within 3 working days. Customers can also pay online or by phone.
You need luggage scales or similar (up to 25kg). Ironing must be in a bag - most customers have black bags at home. If it's in a basket, ask the customer to transfer it to a bag so you can weigh it accurately.
We recommend putting folded items in polythene covers, which you can source from eBay or Amazon.
No. Our agents are self-employed. For advice, visit the HMRC website or register as self-employed here. You can also call us on 0333 444 1850 or HMRC on 0300 200 3500.
If this happens, contact us - we may pause your monthly Direct Debit until we've found a satisfactory number of bookings for you. Contact us before the end of your first month as monthly fees continue going forward.
You can cancel at any time with 14 days' notice. Your Direct Debit will be cancelled the same day, although payments already being processed may still be debited. We cannot refund payments already requested.
Yes - proactive agents see better results. We handle social media, search ads and all other marketing. You can boost this by sharing links on Facebook, X etc. We also provide a leaflet template for A5 flyers or posters.
We send an email as soon as a customer books online. During office hours, we also send a text with a link to the booking.
Stained: If old, the customer may be happy for you to iron it. If fresh, don't iron - return with an explanation.
Torn or damaged: Iron as normal and point the damage out to the customer on return.
Unwashed: Do not iron. Explain we don't offer a laundry service. If in doubt, call us on 0333 444 1850.
Yes. Our booking system is fully mobile-friendly - add, update and message customers from your phone. Very simple to use.
Customers can pay by credit or debit card, bank transfer or Direct Debit. If paying by card, we process the payment on the agent's behalf.
When a customer pays by card, we process your payment at the same time - usually within 2 working days. Important: you must update the booking in the AgentArea with the amount, or your payment will be delayed.
Yes - using the same account as your Direct Debit. If you'd prefer a different account, contact us. Bank transfers are processed the same day, subject to payment confirmation from the customer.
The 15% booking fee is taken when you update the booking in the AgentArea. The £25/month admin fee is taken at the same time each month - login to GoCardless for your specific debit date. Call us on 0333 444 1850 to change your debit date.
Whilst very rare, call our office on 0333 444 1850 to notify us. Always ensure the customer knows the amount due when you collect, and that payment must be made before return of their ironing.
A customer registers and books online or by calling our office. They choose a time and date and tell us any specific requirements. The booking is forwarded to the nearest agent for collection.
You receive the booking by email and/or SMS within 1 minute. You don't need to confirm it, but if you CANNOT collect at the requested time, call us on 0333 444 1850 so we can contact the customer. Weigh the ironing, let the customer know the cost and return time, then take it away. Iron and return within 48 hours. Payment is usually processed before return.
Let us know as soon as possible by calling 0333 444 1850 or emailing hello@allironedout.co.uk. If you can explain why, that helps us when communicating with the customer on your behalf.
We'll contact you, usually by phone, to confirm. A cancellation may come up to 2 hours before the collection time.
Let us know at least 14 days before departure. We'll notify your customers and, where possible, pass bookings to an alternative agent while you're away.
Our office is open 9.00am-5.00pm Monday-Friday. At all other times, messages can be left on our answering service, or contact us 24 hours a day via our website.
No. Customer booking options are Monday-Friday only by default. If you wish to offer a weekend service, we can accommodate this.
As few or as many as you like. Some agents do 1-2 bookings a week as a pocket money top-up; others work full time earning hundreds of pounds a week. If you receive too many bookings to handle, we'll recruit another agent to work alongside you.
Based on an average booking of 7kg at £7.00/kg, here is an indication of potential weekly earnings:
| Bookings / week | Avg. kg | Our fee (15%) | Your weekly earnings |
|---|---|---|---|
| 2 | 7kg | £7.10 | £71.00+ |
| 4 | 7kg | £13.70 | £137.00+ |
| 6 | 7kg | £20.70 | £207.00+ |
| 10 | 7kg | £33.50 | £335.00+ |
| 15 | 7kg | £53.50 | £535.50+ |
Ready to join?
APPLY NOWTerms & Conditions
These Terms and Conditions govern your use of the All Ironed Out website (www.allironedout.co.uk), your relationship with All Ironed Out and all bookings you receive via the website. Please read them carefully. To operate as an agent you must have registered with us AND been accepted by us in writing or verbally.
1-3. General
The website is provided free of charge for personal use, subject to these Terms. By using our website and services you agree to be bound by these terms. They do not affect your statutory rights.
4. Registration
4.1. To become an agent, you must register with us ("agent registration").
4.2. You must be over 18 and hold a full UK driving licence.
4.3. You must operate from a non-smoking environment.
4.4. Details provided must be correct and complete; inform us immediately of any changes.
4.5. You may register from any UK area, however the area you can operate in will be agreed at the time of acceptance. You are not authorised to operate in an area not specifically agreed by All Ironed Out.
5. Fees
5.1. It is free to register, although fees apply as detailed below.
5.2. The monthly fee of £25.00 covers administration, advertising and marketing.
5.3. The ongoing payment is £25.00 per month. You can cancel anytime with 30 days' written notice. Direct Debit will be cancelled immediately upon notice, although payments already being processed may still be debited.
5.4. A fee of 15% per booking will be collected by Direct Debit upon completion of each booking.
5.5. Failure to make payments will result in immediate suspension of your agreement until outstanding payments are cleared.
6. Liabilities
6.1. All customer details remain the property of All Ironed Out. Upon termination, you must cease all communications with customers and may not arrange collections outside our booking system. Any breach will result in cancellation of your agreement.
6.2. A contract arises on acceptance of a booking. Non-collection of bookings may result in a £5.00 penalty debited within 5 days. Properly cancelled bookings will be re-credited.
7. Collection / Delivery Times
You are responsible for making suitable arrangements for collection and return of ironing.
8. Insurance
8.1. In the event you damage or lose items whilst in your care, we do not accept liability. Insurance cover is available for an additional monthly fee - please ask for details.
8.2. Where a customer damages items after ironing, this must be resolved between the agent and customer directly.
9. Intellectual Property
All content and programming of the All Ironed Out website is the property of All Ironed Out. You may not reproduce, modify, copy or distribute any materials for commercial purposes without written permission. No licence is granted to use any All Ironed Out trade mark.
10. Amendments
We may update these Terms at any time. Changes will be notified via your registered email or via an announcement on our website. Continued use constitutes acceptance of the new terms.
Contact: All Ironed Out, PO Box 575, Huntingdon, Cambridgeshire. Tel: 0333 444 1850