Here are some answers to our most commonly asked questions. Click any question to expand the answer.
Search for coverage in your area, register your details and book online.
Full details on how our service works can be found here.
A list of things we iron can be found here.
From the moment we collect your ironing to the time it's ready for return, your ironing is kept safe
in a clean, smoke-free environment and is clearly labelled so we can identify who it belongs to.
We have insurance in the event of loss or damage to client garments. Terms & Conditions apply.
Any bag is fine - we see plenty of black bags, IKEA bags, etc. If you don't have a bag, we will provide one.
The driver needs to be able to weigh your ironing so they can advise you of the cost before it's taken away.
Please don't put ironing in a washing basket as this cannot be weighed accurately.
No. We can collect from a porch, garage, shed, outhouse, etc. Just let us know prior to collection where your ironing will be.
We will always leave a receipt through your letterbox detailing the cost and return time.
Upon return we like to hand over the ironing personally, but if that's not possible, just tell us where to leave it.
Our standard service turnaround is 48 hours, although we offer a premium 24-hour service which costs a little more.
Collections made on a Friday are returned on a Monday, unless our local agent offers a weekend drop-off service.
No. You can book our service as and when you like. We can arrange weekly, fortnightly or monthly collections if you prefer.
If you decide you don't need a collection, just let us know before the time.
When you make a booking, enter the discount code and we will deduct the voucher value from your total cost.
If you qualify for NHS, Military or Emergency Service discount, you will need to show your ID card to the driver on the initial collection.
We issue discount codes via email to our regular clients.
We treat our service very seriously, with quality checks made for every load of ironing returned.
In the unlikely event that you are not entirely satisfied, contact us within 24 hours of return
and we will collect and re-iron free of charge.
You can cancel a booking anytime - all we ask is that you let us know at least 4 hours before the collection time.
You can cancel online or call us on 0333 444 1850.
You can also edit a booking to change the pickup time or return date in your account.
You cannot cancel a booking once the ironing has been collected.
This depends on whether we have coverage in your new area. A simple search on our
areas page will tell you.
You can edit your address and contact details by logging in to your account.
If you're moving to a different agent area, we may need to route future bookings to an alternative agent.
We charge by weight. The standard rate is £7.00/kg with a £5.00 delivery fee per order.
Full details can be found on our pricing page.
When we collect your ironing, we'll leave a printed invoice and also send an email with a payment link.
You need to make payment before your ironing is returned as the driver cannot take payment at the door.
We accept all major credit and debit cards. You can pay online or over the phone.
You can also pay by bank transfer or set up a Direct Debit for automated payments.
Some agents carry card readers so you can pay on the doorstep. We do not accept cash.
Good to know...
We operate in smoke-free environments |
Our ironing agents are thoroughly trained and vetted |
We're fully insured, so your clothes are safe.
